Call Center Expert Witnesses
What is a call center expert witness?
Call center expert witness candidates typically have extensive experience in computer engineering, software development, electrical engineering, network engineering, network communications systems, wireless communication, computer science, voice over IP (VOIP), and/or information technology – dependent on the product or technology involved in the case. Call center expert witnesses must understand the licensing rules and telecommunication regulations. Many times the call center expert witness selected is familiar with current telemarketing standards and protocols, and is a member of industry organizations such as the IEEE, Telecommunications Industry Association (TIA), or the GSM Association.
What types of cases require a call center expert witness?
Matters requiring call center expert witness services may involve intellectual property, such as patent infringement litigation, copyright, or trade secret disputes. Litigation support by call center experts can involve telemarketing practices, contract disputes or call center regulatory compliance/do not call lists. Cases may be civil or criminal and require not only call center expertise, but the ability to communicate findings to juries for ease of understanding.
Call center expert witness case examples
Example cases that Cahn Litigation Services has provided expert witness searches for include:
- telecom installation and coverage in New York,
- Inter Partes Review (IPR) involving an LTE technology patent,
- Voice over Internet Protocol (VoIP) technology (aka internet telephony),
- Code-division multiple access (CDMA) communication patents asserted by an Arizona entity,
- real time messaging technology,
- Global System for Mobile Communications (GSM) standards, and
- an information technology subject matter expert for a signal processing project.
What litigation support work might a call center expert witness be expected to perform?
Litigation support by a call center expert witness could include research and authoring expert reports, providing expert opinions, deposition testimony, and expert testimony at a trial. In a high-profile case, or litigation involving a significant financial stake, a law firm may request an expert with prior expert witness experience. In addition, clients may seek a call center expert for pre-litigation consulting work.
Cahn Litigation Services has the experience required to turn a search for a call center expert witness around quickly, providing the right balance of expertise and testimony experience.
Call Center Expert Witness - Representative Bios
Please Note: All Cahn Litigation expert witness searches are customized to attorneys' precise specifications and preferences. Attorneys are encouraged to discuss search parameters with a Cahn search specialist.
The below expert witness bios represent a small fraction of those Call Center experts known by Cahn Litigation Services. These bios are provided to give lawyers a sense of the Call Center landscape.