Interactive Voice Response Expert Witnesses

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Interactive voice response expert witness candidates typically have extensive experience and expertise in electrical engineering, software engineering, telecommunications, voice recognition, and have specialized knowledge in voice response technology. On behalf of either a plaintiff or defendant, law firm clients call on Cahn Litigation Services to locate expert witnesses to support voice and speech technology matters, including interactive voice response litigation. An interactive voice response expert witness should have deep understanding not only of the technology, but also of the market – market share, market size, market growth and competitive landscape. An interactive voice response system expert witness needs substantive expertise as well as possess the ability to explain expert evidence to a juror and judge.

Among other applications, IVR systems are used for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. Often, matters requiring voice command expert witness services involve intellectual property, such as patent infringement litigation or a trade secret dispute in a district or federal court, an Inter Partes Review (IPR) in the PTAB, or a patent case or proceeding in the International Trade Commission (ITC). Litigation support by an interactive voice response expert witness could include analysis, deposition testimony, an expert report, expert opinion, and expert witness testimony in court. In a high-profile case, or litigation involving a significant financial stake, a law firm may request an expert with prior expert testimony experience. Whether the case involves speech recognition, voice identification, voice commands, or a voice assistant, Cahn Litigation Services has the experience required to turn an expert witness search around quickly and provide the right balance of expertise and testimony to support each unique project.

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Interactive Voice Response Expert Witness - Representative Bios

Please Note: All Cahn Litigation expert witness searches are customized to attorneys' precise specifications and preferences. Attorneys are encouraged to discuss search parameters with a Cahn search specialist.

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The below expert witness bios represent a small fraction of those Interactive Voice Response experts known by Cahn Litigation Services. These bios are provided to give lawyers a sense of the Interactive Voice Response landscape.

• Expert Witness #121596

  This expert is a nationally recognized expert in the field of telecommunications and information technology. This expert’s expertise encompasses a broad range of technical and managerial disciplines including voice communications, data networking, carrier services for public/private switched & dedicated networks, image processing, wireless and cable transmission systems, security systems including intruder detection, access control and video surveillance as well as operational and strategic planning. As co-founder and President of a highly sought-after consultancy, this expert is responsible for overseeing corporate operations and providing executive level direction on strategically significant projects. This expert has worked for various organizations in a consultative, design/engineering and managerial capacity. This expert has supported numerous clients with respect to technology consulting in the financial services, high technology, legal, corporate, health care and education sectors. This expert’s technical practice encompasses strategic planning and expert witness litigation support. This expert worked in the military aerospace industry developing strategic and tactical command and control systems for various agencies in the defense and intelligence communities. In addition to litigation experience, this expert and firm have performed an extensive patent portfolio review for a large company working with their in-house Intellectual Property group. In that project this expert evaluated 2 portfolios comprising over 120 patents. The team is highly knowledgeable about the Switched Ethernet and Optical networking marketplace.

  AREAS OF EXPERTISE

  • Packet Radio
  • Packet Switching /Internet Protocol
  • Packet Speech / Voice over IP
  • Satellite communications
  • Telephone switching systems
  • Video Surveillance Systems & Video Digitization
  • Voice digitization/voice processing
  • Voice messaging
  • Wireless Communications Systems
  • Automated out dialing systems
  • Access control systems
  • Automatic Call Distribution (ACD) & Interactive Voice Response (IVR)
  • Cabling & Wire-based systems
  • Cellular telephony
  • Intrusion detection systems
  • LOS Microwave Systems
  • Mission - Critical Infrastructure Design for Data Centers
  • Mobility management
  
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• Expert Witness #232033

  This expert is a leading consultant to the wireless community, and has consulted with major corporations assisting them with video streaming, image and video codes. This expert has extensive expertise in streaming media, authentication, wireless devices, mobile apps, video signal processing and much more. This expert was quite heavily involved in speech recognition technology, and wrote a book on Voice XML that formed the basis of many IVR systems.

  This expert has been retained as an expert witness and advisor for some of the most prominent legal matters. Work involved evaluation of IP, Trade Secrets, specifications, design documents, source code, algorithms, patent applications, patents, consultations with damage experts, submission of detailed written expert opinion reports, expert witness depositions and testimonies.

  
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• Expert Witness #209093

  This expert brings many years of experience in Computer Science, eCommerce, and Telecommunications. This expert specializes in Natural Language Speech Recognition, with transcription and bi-directional translation, speech recognition servers using standardized speech and command protocols. This expert performed multiple code reviews on Android and IOS Operating system and mobile applications. This expert has been a testifying expert for over 60 cases, IPRs, and Patent Litigation cases including Telecommunication and Speech Recognition providing infringement, invalidity, deposition and trial testimony. This includes testifying in a patent suit for a mobile transaction authorization system using biometric/voice authentication where the judge found for this expert’s client and cited this expert on all points of contention in the case.

  Professional Experience

  Designed and developed early CTIs (Computer Telephony Interfaces) that implemented early speech recognition.

  Designed and Implemented Call Center systems with Voice Recognition using Speech Recognition servers using standard speech protocols and command interfaces. Systems developed include multi-platform support for natural language, command based, and menu-based speech recognition.

  Designed and developed Contact Center system including implementation of Natural Language speech recognition using targeted phrase recognition, speech transcription, and industry specific speech applications.

  Technology consulting in the area of mobile applications and mobile speech capture for local and remote speech recognition and authentication.

  Case Experience

  Patent litigation – Testifying expert on speech transcription and bi-directional translation systems for the deaf and hearing impaired, using both local and remote speech recognition using standard and mobile phone communications.

  PTAB IPRs

  Testifying expert for Call Center IVRs for correctional institutions providing speaker recognition, speaker identification, and automated conversation monitoring to provide visual markers and tags for identifying and reviewing targeted speech segments.

  Patent litigation – Testifying expert on audio/speech sampling via mobile microphone and standard protocol transmission of speech samples Includes compressing of audio signals for thumb-print transmission for automatic content recognition (ACR systems). Android code review.

  Patent Litigation
  Testifying expert in Natural Language command parsing and recognition. System converted voice commands into a Command Line Interface using XML command and parameter sequences.

  Patent Litigation for defendant. Provided expertise in telephony-based speech recognition, structured speech input, and call relay to operator assisted speech to text translation using ‘whisper mode’.

  
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