CRM Expert Witnesses

CRM Expert Witness - Sample Bios

Please Note: All Cahn Litigation expert witness searches are customized to attorneys' precise specifications and preferences. Attorneys are encouraged to discuss search parameters with a Cahn search specialist.

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The below expert witness bios represent a small fraction of those CRM experts known by Cahn Litigation Services. These bios are provided to give attorneys a sense of the CRM landscape.


Expert Witness #243632

This expert is an experienced consultant, computer industry executive and software developer. In this expert's international consulting practice, this expert has been engaged more than 200 times by clients seeking to select and implement new business computer systems (including hardware, software, networking, computer services, etc.) and/or needing assistance in dealing with major information and communications technology decisions. This expert has been engaged nationwide more than 100 times as a testifying and/or consulting expert in computer technology related cases by counsel on all sides of computer related disputes (including customers, vendors, implementers, patent holders, alleged patent infringers, former employers, current employers, etc.). This expert has testified in Federal and state courts, including extensive courtroom and AAA arbitration hearing testimony throughout the United States and overseas. This expert's areas of expertise include disputes related to systems implementation issues, systems and software non-performance and/or systems and software defects (ERP, CRM, SCM, etc.) including cases involving both Oracle and SAP implementations. This expert has worked with law firms for both customers and implementers. This expert has worked as a computer and management consultant for many years, and has executive level experience in software development, project management, and computer/software sales and marketing. This has earned designation as both a Certified Management Consultant (CMC) and a Certified Computing Professional (CCP).


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Expert Witness #230901

This expert is a Computer Scientist and Technology Consultant specializing in Telecommunications, Call Center applications, and Media Distribution. This expert brings many years of experience in a diverse set of technologies including CTI (computer telephony integration), digital voice processing, speech recognition and Natural Language processing. This expert has a deep understanding of protocols and has designed protocols for many different kinds of systems and has had some of them adopted by the American National Standards Institute (ANSI). This expert has been a consulting expert in approximately 50 matters, IPRs, and Patent Litigation cases including cases for Telecommunication and Speech Recognition providing infringement, invalidity, and deposition testimony. This expert has testified at hearings and at trial for about 10 cases.

Professional Experience

Designed and developed some of the earliest available low-bit-rate digital voice communication products for long haul networks. Work included voice models, input digitization, voice feature extraction, encoding and decoding and interfaces to packet network systems. Designed protocols for various communications devices such as data encryptors.

Manager of Embedded Systems Group. Responsible for designing, among other things, protocols for factory automation systems, including communications and networking devices to handle interfacing host computers to subsystems that used different protocols.

Technology consulting in the area of Call Centers, Telephony, Wireless communication, mobile applications, biometrics and user authentication implementing Speech Recognition.

Provide level 1 & 2 evaluation of Patent portfolios to determine strongest / most valuable patents and identify vendors/products that read on stronger patents. Patents were evaluated in: Telephony, VoIP, Wireless devices, speech recognition, and digital device interfaces.

Provided in-depth research services to inventors and Intellectual Property investors. Also consulted on the design of solutions with embedded voice recognition features in the consumer products space.

This expert has been involved in the study and application of Natural Language understanding and processing, especially related to voice to text conversion, knowledge discovery, fact extraction, summarization, language weighting and importance models, etc. This expert has developed suites of software for each of these areas.

Case Experience

Patent Litigation – Consulting expert with responsibility for leading a group of 10 code reviewers reviewing more than 56 gigabytes of source code over a period of 10 months. The source code was associated with servers and services, content distribution servers, content ingestion servers, security and protocols for media sharing and distribution frameworks and architectures of business systems. Also provided expert consultation to litigation team on system architectures, applications, devices, and services. Coordinated with the team leads reviewing source code on similar architectures for other device manufacturers.

Patent Litigation - Consulting expert on infringement and invalidity of patents relating to voice network functions and processing in VoIP networks including enterprise and residential networks.


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